Freemans said on Friday that it had “a cracker of a Christmas” with sales in the eight weeks to the end of the year up as much as 23%. Its customer numbers also topped a million, which was up 65% from two years ago.
There are big changes happening in John Lewis Partnership’s customer service capability, with the UK retail giant announcing new investment in its brands, data and technology “to give even more value to customers”.
Global fashion giant H&M is planning to shutter four of its regional UK stores, citing a “rapid change” in customer behaviour. Stores in Hartlepool, Maidenhead, Newport on the Isle of Wight and Burton are set to close.
How successful has The Very Group’s Everyday range been? Enough to expand the collection with more than 900 new fashion and home products “following strong customer demand since it launched in summer 2022”.
The UK’s Competition and Markets Authority (CMA) is looking into Farfetch’s purchase of a stake in Yoox Net-A-Porter, owned by Swiss luxury goods group Richemont, claiming it might reduce competition in the UK market.
THG Ingenuity has inked a strategic alliance with And Digital, the software engineering firm, “to accelerate digital transformation, help brands bridge the digital skills gap and unlock the potential of commerce tech”.
The festive shopping season in the UK saw a noticeable revival of consumers visiting physical stores as they discovered the joys of shopping face-to-face. And that seems to have benefited London's Oxford Street.
London-based software start-up Emporia has raised over £10 million of expansion funding “to reimagine the e-commerce space”. It’s aiming to bring retail into the metaverse by providing the tech to build virtual stores.